Terms and conditions


This page states the terms and conditions (Website Terms) on which we, Food Plus Company Ltd, provide our services through the website https://www.PizzaByLuca.com

Please read through these Website Terms carefully before using our Website, as your purchase of any products offered on the Website is subject to these Website Terms. You should be aware that by ordering products via the Website (whether now or in the future), you agree to be bound by these Website Terms.

Use of the Website is also subject to these Website Terms.

These terms and conditions were last updated on 20th April 2017.

We may change these terms from time to time by changing them on this page.

These Website Terms are only available in English.The Company is editing the contents of the Website with the good and common sense. However, the Company is free from any liability for accuracy, usefulness, certainty etc. of the contents of the Website. The Company will not bear any responsibility for the losses that occurred related to use of the Website.

For the avoidance of doubt, please note that references to (Website) in these Website Terms include any current or future version of our website https://www.PizzaByLuca.com

The Company may change or stop providing the contents of the Website/the Terms of Use and URL without any notice.The Company may stop providing the Website without any notice.

In using the website you agree that you are 18 years or older, or possess legal parental or guardian consent, and are fully able and competent to give the undertakings set out in these Terms of Use, and to abide by and comply with these Terms of Use.

Please understand that if you refuse to accept these Website Terms, you will not be able to order any products from our Website.

1.Using our online ordering service

If you use the online ordering features of the website, then:

1.1 You must only use the website if you are over 18 years of age, or otherwise under the supervision of an adult or guardian;

1.2. You agree to accept full responsibility for all your activities on our website and online ordering;

1.3. You are solely responsible for maintaining the confidentiality of your personal details, password and payment details.

Food Plus Company ltd reserves the right to refuse service at any time, terminate your access to the website, or online ordering, remove or edit any content or cancel your orders in its sole discretion and without notice to you.

In the event of dispute please contact the Network Partner (restaurant) directly. When referring to a chargeback regarding online payment, you should contact directly (the online ordering system administrator) to resolve the dispute and not the Network Partner (restaurant).

2.Using our website

 Food Plus Company limited grants you permission to access the website in accordance with these Terms of Use provided that you:

2.1. Use the website for your personal use only;

2.2. Do not copy, distribute or publish any part of the website other than as may be necessary to use the website for its intended purpose;

2.3. Do not use any automated program or system in connection with the Pizza By Luca website or its online ordering functionality;

2.4. Do not to collect any personally identifiable information from the website, use communication systems provided by the website for any commercial solicitation purposes, solicit for any reason whatsoever any users of the website with respect to their submissions to the website, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the Website;

2.5. You comply with the other provisions set out in these Terms of Use.

3. Food Plus Company ltd does not ensure that your use of the online ordering service or website will be uninterrupted and we do not ensure that any information (or communication) transmitted via the online ordering service or website will be transmitted reliably, accurately, in a timely manner or at all. The website, as well as the online ordering services, provided by Food Plus Company Ltd are provided on an (as is) basis and may be subject to delay or downtime.

4.We do not guarantee that the online ordering service or website is free from viruses or anything else which may have a harmful effect on any technology.

5.Additionally, whilst We will try to allow uninterrupted access to the online ordering service or website, access to the online ordering service or website may be suspended, restricted or terminated at any time.

6.All prices are in Euro. Except where indicated, prices include VAT (Value added Tax).

7.We reserves the right to change, substitute, suspend, alter, modify or remove without notice any information or service on the website or forming part of the online ordering service from time to time.

8.While we tries to ensure this Website is generally available twenty four (24) hours a day, 7 days a week, we will not be liable if this Website is unavailable at any time or for any period. Also we assumes no responsibility for functionality which is dependent on your browser or other third party software to operate (including, and not limited to, RSS feeds). We may also withdraw any information from the online ordering service or website at any time.

9.We reserves the right to block access to and/or to edit or remove any material which in our reasonable opinion may give rise to a breach of any of this Terms of Use.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.

10.When you are visiting https://www.PizzaByLuca.com on a recurring basis,we may eventually store so called (cookies) on your computer to offer you a better functionality. These cookies contain pieces of information that may remember you as our customer including information from your previous orders. The use of cookies is industry standard and they are common at almost every internet shop or website.

11. Changes to these Terms

11.1 we, at its discretion and subject to law, amend or otherwise modify the Terms of Use from time to time. We recommends that you carefully read, each time you visit the website, the Terms of Use as they may affect your rights.

12. Representations and Warranties.

12.1 You hereby represent, warrant and covenant to us, that you shall:

        a. Provide true, accurate, current and complete information.

        b. Maintain and promptly update all information to keep it true, accurate, current and complete.

12.2 You hereby represent and confirm to us that information submitted by you for display on the Website (including any material submitted as feedback or a review of a Restaurant) shall not:

        a. contain fraudulent information or make fraudulent offers of items.

        b. violate any applicable law or regulation.

        c. infringe or misappropriate any copyrights, trademarks, service marks or other intellectual property or other rights of any third party.

        d. contain any material that constitutes unauthorized advertising or harassment (including but not limited to spamming), invades anyone privacy or encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any law or regulation.

        e. contain any computer viruses or other destructive devices and codes that have the effect of damaging, interfering with, intercepting or expropriating any software or hardware system, data or personal information.


Other than personally identifiable information, which is covered under the Food Plus company Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use that material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.

13.1.You are prohibited from posting, uploading or transmitting to or from this Website any material that:

13.2 breaches any applicable local, national or international law;

13.3 is unlawful or fraudulent;

13.4 amounts to unauthorised advertising; or

13.5 contains viruses or any other harmful programs.

13.6 You may not misuse the Website (including by hacking).

13.7 Any comments or feedback that you submit through the Website must not:

       a. contain any defamatory, obscene or offensive material;

       b. promote violence or discrimination;

       c. infringe the intellectual property rights of another person;

       d. breach any legal duty owed to a third party (such as a duty of confidence);

       e. promote illegal activity or invade another privacy;

       f. give the impression that they originate from us; or

       g. be used to impersonate another person or to misrepresent your affiliation with another person.

13.8 You will pay Food Plus Company Ltd for all costs and damages which it incurs as a result of you breaching any of these restrictions.

13.9 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach with the Terms & Conditions.


14.1 We may make changes to the material on this Website, or to the services and prices described in it, at any time without notice. The material on this Website may be out of date, and we take no authority for the update of that material. In particular, we do not promise that the information provided by the Network Partners (Restaurants) and displayed on this Website such as the menus, pricing and estimated times for deliveries and collections is correct or up to date.

While we tries to ensure that information on this Website is correct, we do not guarantee it is accurate or complete.

14.2 You are solely responsible for the security of your password that you used to register with this Website. Unless we  negligently discloses your password to a third party, we will not be liable for any unauthorised transaction entered into using your name and password.

14.3 PLEASE NOTE: Food Plus Company ltd tries to accurately copy the item names, descriptions, prices, heat and allergenic warnings and any other information (Menu Information) from the menus that are provided to us by Delivery or Take Out  Network Partners (Restaurants). However, it is the Restaurants that are responsible for providing this Menu Information and ensuring that it is factually accurate. If you are in doubt about allergy warnings, contents of a dish or any other Menu Information, you should confirm with the Restaurant directly before ordering.

15. Force Majeure

Food Plus Company Ltd will not be held liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation to) the following:

(a) strikes, lock-outs or other industrial action;

(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) impossibility of the use of public or private telecommunications networks; and

(f) the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.